Hey Justin long time no talk...you may have already done it but they have a link where you can send an email, kind of sad they dont have a customer support phone number. But until you have an answer you could email them, they might answer it before someone on here does.
Also there is a number for repairs, call them with your repair costs question and you may be able to get them to transfer you to someone who can answer your software question.
For repair info:
Who to call:
Monday - Friday
8:00am - 4:30pm CST