BPS Employees and the Curious Minds - Colorado Fishing Forum

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Old 03-22-2012, 12:25 PM   #1 (permalink)
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Default BPS Employees and the Curious Minds

In August of 2010 I purchased a Shimano Stella from BPS. Along with this I purchased a $100 warranty that would cover the reel free of charge in case of defects. Exactly 28 days ago I took the Stella in along with the reciept. They honored the warranty and the manager said he would get another reel which was in stock from another store. It's been 4 weeks and still nothing.... I'm getting tired of getting transfered back and forth on the phone. Frankly I'm sick and tired of having to drive this issue with the manager/Denver managers. Is there a higher power that I can contact? Does it really take +4 weeks for the transfer? Makes me feel like I'm on the shit list after theyve taken my money. Wtf.... They will never get another high dollar purchase from me again. Thank god Cabelas is coming in town soon!

End of rant, I feel better now lol
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Old 03-22-2012, 12:40 PM   #2 (permalink)
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Default Re: BPS Employees and the Curious Minds

wtf!!! Thanks for the heads up.... 90% of the time I shop there I feel like I should have went somewhere else. At least at Gander and Sportsmans the guys that work in the fishing department actually ask you if you need help with anything. Most of the time at BPS I either see the guys back there shooting the breeze with each other, or there's no one around.

Hope they take care of this and do something for all the time and effort you've had to put into something that they should have taken care of in at most a day. Paying for 100 dollar warranty I don't care if the reel is in Alaska they should have had it overnighted!

Keep us updated.
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Old 03-22-2012, 12:44 PM   #3 (permalink)
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Default Re: BPS Employees and the Curious Minds

Man that is a nice reel.
What was wrong w/ it?
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Old 03-22-2012, 01:00 PM   #4 (permalink)
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Default Re: BPS Employees and the Curious Minds

Quote:
Originally Posted by ZEBCO
Man that is a nice reel.
What was wrong w/ it?
It's starting to knock when you turn the handle. It's not bad but if I spent that kind of money on a warranty, I expect to get it replaced if anything out of the ordinary is wrong. The knock is alot quiter than most reels out of the box but its a Stella, and I expect perfection.



Eric, I'll keep you guys posted on what happens. I hear you about the poor BPS customer service sometimes. IMO SW by far has the best customer service followed by GM. The other week I purchased another high end reel from SW and the employee allowed me to take all of the reels out the try before I bought it. He actually offered this to me. He knows who he is, I'm sure you know him very well, Eric. It's like buying a fine gun, you need to choose the one which has the best wood stock.
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Old 03-22-2012, 02:14 PM   #5 (permalink)
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Default Re: BPS Employees and the Curious Minds

Guess you've never been to the SW store in CS. Ever since the bankruptcy they seem to be carrying a minimum of inventory which means they are out of stuff alot.

On the other hand, I have never had a problem with BPS regarding a return. I can't wait for them to open their store on the north end of town.

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Old 03-22-2012, 03:02 PM   #6 (permalink)
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Default Re: BPS Employees and the Curious Minds

I feel your pain, Fisher32. I get treated like crap often in that store. For example, I recently purchased an 1158 Humminbird fish finder from BPS. Once I was home and could look at the finder and the Ram mount together, it was obvious that it wasn't going to fit exactly the way I wanted. I went back to BPS the very next day to exchange it. Right away, the lady calls a manager which is understandable due to the dollar amount. Well, the manager was a prick about it - no other way to put it. First, he acted like I was trying to pull a fast one on them - remember, all I did was take the screen out to check the fit. Plus, I was returning it the next day. Second, once I explained the fit issue to the manager, he then started saying - you don't need to get an attitude, I'm just trying to help. I NEVER even had an attitude until homeboy started sweating me like I was trying to get over. This is typical in my experience at BPS. The managers always seem to have a chip on their shoulder. It's like my business is not important at all. Seems like BPS is too big for their own good. Maybe they don't need my business - we'll see. C'mon Cabelas!!!
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Old 03-22-2012, 03:12 PM   #7 (permalink)
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I was in there a couple of weeks ago, I wanted to check out a lowarnce handheld gps that supports naviaonics chip. the salesman comes over and tells me thats not the best one and points to a garmin as being the best. I told well it doesnt support navionic and he tells me neither does the lowarnace Im trying to look at, i dropped the fricking thing on the counter and looked him in the eye an told him he does know what the hell he is talking about and walked away.....laughing...but pissed....just leave me alone idiot!!!
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Old 03-22-2012, 03:20 PM   #8 (permalink)
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Default Re: BPS Employees and the Curious Minds

My best guess it that the issue is with Shimano. Really, you are better off in the case of defective gear to go straight to the manufacturer unless it is explicit that there will be a direct across the counter swap.

Shimano is S-L-O-W at times. It is what it is. If there was anything better I would use it, but I am stuck using the product because of its vast superiority.

SS
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Old 03-22-2012, 04:20 PM   #9 (permalink)
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Default Re: BPS Employees and the Curious Minds

This warranty is directly related to BPS only. Shimano carries a warranty but it is only for 1 year. The BPS warranty is for 2 years and I'm into my second year with just a few more months left.
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Old 03-22-2012, 04:25 PM   #10 (permalink)
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Default Re: BPS Employees and the Curious Minds

Have read a ton of complients like this on BBC. Sounds like the norm anymore at BPS.
I'm with Shown though... Even if it was out of warranty from Shimano I would have sent it to them. It's like $25 and normally they don't even charge you for parts unless the reel was really abused.
You could sent that reel to shimano over 3 times for the price you paid for the warranty at BPS.
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