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The worm gear and pawl are dirty and you just need to clean it. Or more likely that the pawl is wore out and not sitting in the worm gear properly. Very common. Pawls are very cheap. Many times they will try to sell you a worm gear also but you most likely do not need it.
 

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It looks like the only people who have parts are the manufacter. Give them a call.
Pflueger Service Dept.
3801 Westmore Drive
Columbia, SC 29223
803-754-7000
 
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