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Eleven Mile Marina...what a resort store should be...

2850 Views 13 Replies 12 Participants Last post by  jeremycallahan
I stopped at the Eleven Mile Marina on Saturday and dealt with two different individuals (one whose name I didnt get and the owner Larry Falk)...I was very pleasantly surprised...the customer service was as good as any I have had in the state of Colorado and believe it is what all customer oriented shops should aspire to...they had fresh bait, they fish the lake regularily...they even had ice fishing products I have been looking for in Denver that no one has (the Bait Puck an insulated mealworm/waxworm holder that wont crush that fits in your pocket)...I saw it in the new product section of this years In Fisherman Ice Annual Magazine...stunned I was that Larry had them in the middle of no where...he said he tries to stay on the cutting edge and have a few new products every year...he said if you are thinking of coming up to call him and get a report...that he will tell you straight and try and put you on fish...this guy has the customer end of it figured out and will do well...(I think of the early days of Chapparel Park when it was tough to get a fishing report out of them...or an un-named store with fishing stuff in Red Feather that due to lack of smiling and no fishing reports we nicknamed the Grumpy Mart - they have new ownership) if you are headed to Eleven Mile...check our forum...if you dont find what you need...give Larry a call at 719-748-0317...he sounds like he would be glad to help you with an up to date of where to go and what to use at the Mile...
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This is my eyewitness account. 8)

Last March the ice just came off 11 Mile. I was there just after first light to go fish the Dream Stream so I decided to stop in and chat a bit and see how the spawning bows were lining up. It was a day when winter decided to do one last hurrah and the temp was around 10 degrees with the typical South Park winds blowing along with some snow flurries. A couple of poor guys came into the store. They were having problems getting their boat started and asked the guy if he had any tools they could borrow. Besides not believing that these people were trying to launch their boat in those freezing conditions I was further aghast when the guy produced a tool set and asked them for something like $5 for 15 minutes!! I mean, c'mon! I can understand paying for a toolset if you drop it in the drink or break it somehow but to charge money for use is crazy. These are your customers, aren't they? Wouldn't most people want to build goodwill and rapport with them? Apparently $5 was worth more to him. I've not returned to the store since witnessing that sad event. :mad:

Now I'm sure some of you will say imagine how often he'll be bothered if he lent tools to everyone for free. Or how much he could potentially lose. But a set of cheap Chinese tools from Harbor Freight won't set you back $10. He's lost much more than that in my business alone. And if he loaned you tools wouldn't you feel obliged to patronize the store at some level, maybe even just buying a candy bar? ???

As for me and my money, I now shop exclusively at the General Store. While his prices are high and the info is served up without the hype, I can honestly say that I have not witnessed behavior of that sort.
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Hey Ken, who's Larry? I told a story about "the guy". ;) :D
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