[koldkut]

http://www.anglingtrade.com/2014/03...service-lifetime-warranty-program-simplified/

From G.Loomis:

We know fishing rods get broken. We all fish hard and put our tackle through plenty of abuse. But don’t kick yourself if you do break one, relax – G.Loomis will help you out with a simpler warranty process, and an expanded ‘Xpeditor’ service program.

We inspect every rod sent back to the factory, and if it’s a problem or break due to material or workmanship, G.Loomis will always cover it with our limited lifetime warranty. And now, when submitting a warranty claim, anglers no longer are charged a claim review fee. If the rod is covered by the warranty, a replacement rod is sent at no charge. If it’s not, anglers can pay $95 ($120 CAN for service to Canada) to replace any broken GL2 or GL3 rod, or $120 ($145 CAN) to replace any NRX, GLX, Pro4X, IMX or blended graphite rods.

If you broke it – accidents, misuse, normal wear and tear, G.Loomis supports anglers who appreciate its high-performance rods with the ‘Xpeditor’ service. It’s the fastest, easiest and most convenient way to replace a broken rod. For GL2 and GL3 series rods, the Xpeditor service fee is reduced to $75 ($100 CAN). The fee for all other G.Loomis rods – casting, spinning or fly – is $100 ($125 CAN). If you currently have a G.Loomis ‘Wildcard’ from buying an NRX or GL2 rod, G.Loomis will provide a one-time Xpeditor service replacement for no charge.

The G.Loomis rod warranty replacement program and the Xpeditor service is available to anglers in the U.S. and Canada. Visit www.gloomis.com, or call 877/577-0600, for more information.

 

[cochise]

I have heard horror stories of g loomis warranty service.

I just sent my only loomis in last week. 8' 3 wt.

We will see.

I am glad they are at least approaching the industry with some sort of solution to the warranty issues.

 

[flyfishgeek]

Wait? It is cheaper if you say you broke it yourself ?? Looks like a way to cook the books showing less defects than angler abuse ??

 

[rvinson]

Wait? It is cheaper if you say you broke it yourself ?? Looks like a way to cook the books showing less defects than angler abuse ??

The way i read it.. If it's a defect it's free

"We inspect every rod sent back to the factory, and if it’s a problem or break due to material or workmanship, G.Loomis will always cover it with our limited lifetime warranty."

"If the rod is covered by the warranty, a replacement rod is sent at no charge."

 

[flyfishgeek]

The way i read it.. If it's a defect it's free

"We inspect every rod sent back to the factory, and if it’s a problem or break due to material or workmanship, G.Loomis will always cover it with our limited lifetime warranty."

"If the rod is covered by the warranty, a replacement rod is sent at no charge."

Ya, I mis-read. wasted out of my mind on meds right now

 

[sorelips]

I have had nothing but good service from G. I built a custom rod on one of their blanks. I accidentally broke it while fighting a fish, when I sent it in and they were no longer making blanks. They gave me a newer version factory built rod at no cost, even though it was my fault. Another time I broke a tip off hiking in to a river, again my fault $50 fee. Lastly broke a tip off setting the hook on a fish while fishing left handed with Oyey, when his elbow was fuct and he had to fish lefty. No charge for that one either. They have turned all my rods around in under two weeks to my door step. I got nothing but Love for G.Loomis

 

[pistoldog]

I have a GL3 5 weight I broke the tip on.

I should probably send it in and pay the replacement fee.

Wonder what they'd replace it with??

 

[Pilotfly]

I've had good luck with GLoomis also. Broke my rod once in my truck (my fault) and lost the top portion when I tried to break free from a snag. Who would have thought the top portion would take off if all you were pulling on was the line (rod pointed straight at the snag and pulling only on the line - line snapped and took top section of rod with it). Anyway, Gloomis replaced both rod with entirely new rods. I have nothing but good to say about their service.

 

[swimbait]

Here is the deal with most manufacturers.

Take an attitude, and you get one right back. Name another product that you can get a lifetime warranty on that get the use, abuse, wear and tear that a fishing rod gets. Lifetime warranties are something that got started as a marketing tool, and it proved difficult to stuff the genie back into the bottle. None of them really want to deal with it in the first place. It just is what it is at this point.

I used to be a rep for a rod manufacturer, and I have had this talk with many other reps. Shoot straight with them, and be cool, and you get back the same thing.

I have had three busted and/or defective Loomis rods. Two of the defects were actually Fuji, not Loomis, but they fixed it no sweat. Never an issue.

SS

 

[smellzalilfishee]

Here is the deal with most manufacturers.

Take an attitude, and you get one right back. Name another product that you can get a lifetime warranty on that get the use, abuse, wear and tear that a fishing rod gets. Lifetime warranties are something that got started as a marketing tool, and it proved difficult to stuff the genie back into the bottle. None of them really want to deal with it in the first place. It just is what it is at this point.

I used to be a rep for a rod manufacturer, and I have had this talk with many other reps. Shoot straight with them, and be cool, and you get back the same thing.

I have had three busted and/or defective Loomis rods. Two of the defects were actually Fuji, not Loomis, but they fixed it no sweat. Never an issue.

SS

I may be wrong but I believe Orvis started with the warranties and others followed suit.
I think companies could sell rods at a reasonable price and essentially rid themselves of lifetime type warranties.
I own 6 flyrods that sell for over 700 bucks. That is flat out ridiculous.
The Loomis warranty seems fair to me. I had heard some negatives a while back but after experiencing first hand how they handle themselves I can't say anything bad.

 

[swimbait]

$700 dollars is indeed ridiculous, if never a Caucasian hand has touched your rod. No gay jokes here, please. If you are paying for 100% white labor (AKA Milky) to do the job of wrapping your rod for you, quit tripping. Milky gotta get paid, that is how it is. Little yellow people work for less than half the going rate of "milky labor" so you can afford to buy nice rods for cheap.

You can always build your own rods. If that is not an appealing prospect, then deal with the pay schedule White People have set up for themselves. Or pay half as much for offshore labor. The choice is yours.

 

[cochise]

Well Jim, hopefully I will get a new rod, I had never fished with my three weight and loaned it to my son and he broke on first use.

Doh!

 

[smellzalilfishee]

$700 dollars is indeed ridiculous, if never a Caucasian hand has touched your rod. No gay jokes here, please. If you are paying for 100% white labor (AKA Milky) to do the job of wrapping your rod for you, quit tripping. Milky gotta get paid, that is how it is. Little yellow people work for less than half the going rate of "milky labor" so you can afford to buy nice rods for cheap.

You can always build your own rods. If that is not an appealing prospect, then deal with the pay schedule White People have set up for themselves. Or pay half as much for offshore labor. The choice is yours.

I said I OWN rods worth that price. I did not say I PAID that much for rods. See, the nice thing about "milky" is fellow "Milkies" can get an inside track and get the **** at cost.
However, labor included that rod is marked up 75 percent at least and there is a nice chunk built in to pay for warranty claims mostly on accidents and not due to the rod imperfections..

 

[swimbait]

True, true, all of it.

Peace out my milky.

 

[Bronco]

Haven't fly fished in sometime but when I did I had a few Sages. In total sent them back three times all my fault and was never charged. However nothing is free in this country and the crazy rod prices we pay up front have already covered the future Oh ****'s

 

[FSHHNTR]

I've used there GL's expediter service many times and have always had great service. Same with my new Orvis's. My wife broke my 8wt helios fishing to reds and black drum one Sunday. I was supposed to fish the next week for 5 days off the Mississippi coast leaving Friday. I called Orvis explained my situation they said no problem you'll receive a new rod by Wed. then when you get back from the trip just drop the broken rod back in the shipping tube and send, done!! That was great service!!!